Refunds, Damages, Cancellations

What is your policy regarding refunds and cancellations?

Customers are not entitled to refunds/cancellations under the following circumstances: 1. Perishable Items, Including Chocolate-Dipped Strawberries – When customers opt to ship perishable items such as chocolate-dipped strawberries, cheeses, fruits...

My shipment arrived damaged or is missing items - What do I do?

Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective/incomplete due to being damaged or mishandled while in transit with a courier...

Can my gift be returned?

Every order is custom and tailor-made to suit each customer’s needs and preferences on an individual, per-order basis; this requires time, dedication, and effort from all staff members. Due to the nature of our items, many of our products can not simply...

What happens if my gift is not deliverable?

We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Refunds are typically not issued in the event that an order ...

How can I cancel my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling an order that has already been placed is never...

What happens when my order is delayed?

As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations, and preferences of our customers. As such, we are susceptible to delays that may – although...