My gift order tracking status shows that my order has been delivered but it is not there. What do I do?

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients should check with their mail room, front desk, or concierge for the package. Sometimes packages may also be left with a neighbor or neighboring address. To receive updates on the whereabouts of their orders, customers should refer to their tracking information.

Unfortunately, there are cases where unauthorized parties remove packages from their correct delivery locations, a situation commonly referred to as "porch piracy". This issue is beyond our control and we cannot be held responsible for packages that are lost or stolen in such scenarios. If you have any further questions or concerns, please don't hesitate to let us know.