Order Tracking & Delivery Issues

How do I track my order?

Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post...

Why isn't my tracking number showing up? Why hasn't it been updated?

We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This...

My gift order tracking status shows that my order has been delivered but it is not there. What do I do?

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients...

Why is my order delayed?

Despite our best efforts, there may be circumstances in which a courier is unable to complete a delivery on time due to unforeseen issues encountered in transit. These delays are beyond our immediate control and sometimes inevitable, especially during...

What happens when my gift is undeliverable?

We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited...