How do I track my order?

Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post, the shipping confirmation will also include a tracking number and tracking link to track the order online.

Customers may also track their orders online using our tracking app, the "Order Status Checker", by e-mail address and/or order number. Once you receive a shipping confirmation, we advise you to continue referring to your tracking information or our tracking app for all available updates until the order has been delivered. Tracking information is the most reliable way to keep track of your order and to know when it will arrive.